singaporevast.blogg.se - Rocketchat teams

#ROCKETCHAT TEAMS INSTALL#
#ROCKETCHAT TEAMS DOWNLOAD#

(#20370 by sending an audio message, a modal box will now pop up. IMPROVEMENTS - Add spacing between elements in Profile Page (#20742 by - Added modal-box for preview after recording audio. See how easy it is to get started with Teams here.

Easily handle teams’ privacy & permissions.

Instantly mention multiple team members.

Quickly onboard users with Auto-join channels.

Teams empowers companies to save time spent manually adding users to the platform and much more: Now, instead of creating a channel for each and every company team, you can easily group users as a Team on Rocket.Chat.

Automatically place abandoned chats On-hold.

How can you place a chat on hold? A chat can be placed on-hold in two ways:.

And within the on-hold time, the agent would be able to serve other customers.

#ROCKETCHAT TEAMS DOWNLOAD#

So, in the example above, the agent would be able to simply place the customer on-hold for some minutes until they download the software. On-Hold chats don’t count towards the maximum number of concurrent chats an agent can have. With the On-Hold feature, an agent is now able to put a chat on-hold.

So how does the On-Hold feature solve this problem?.

Due to the Max Simultaneous Chats per agent limit, the agent wouldn’t be able to use this extra time to help other customers, thus affecting his overall productivity. In this case, this chat would block the agent's queue until the customer is able to finish their time-consuming download. In these scenarios, closing a chat isn't the best approach, since even after the lengthy download the customer may still need assistance from the agent.

#ROCKETCHAT TEAMS INSTALL#

For example, let’s say an agent is assisting a customer to install a big software, which is likely to take more than 20-30 minutes to download. However, closing a chat isn't the best option in all cases. These types of inactive chats become very important when an organisation has a limit set for Max Simultaneous Chats per agent which is defined by the setting shown below, as a big number of inactive chats would directly affect an agent's productivity. visitor) has not replied back to an agent in some time. A chat is considered inactive if an Omnichannel End User (a.k.a. This feature has been introduced to deal with inactive chats. Enterprise: Omnichannel On-Hold Queue (#20945)

That way it can communicate with the Apps-Engine by the IPreRoomUserLeave and IPostRoomUserLeave event interfaces. APPS: New event interfaces for pre/post user leaving a room (#20917)Īdded events and errors that trigger when a user leaves a room. That way developers can get the description information from a room in their app.

NEW FEATURES - APPS: Map description as a room value in Apps (#20811)Īdd the description value of a room as a mapped value in the Apps-Engine. *If you wish to see the original release list, click here ! ENGINE VERSIONS With many exciting new features and improvements, we’re incredibly excited to announce Rocket.Chat 3.13! We gathered the most important updates on this release and listed them below so you don’t miss a thing.